Salem 503.704.6317 By Appointment Only

Oh, the dreaded No Show. It is the fear of every person who works by appointment. A No Show is when a client simply doesn’t show up for their appointment. No call, no email, no smoke signal. Nothing. And here we are, waiting and wondering, like a girl who got stood up for the prom. Sad.

The problem with No Shows is that no one here gets paid for just showing up. What we make is directly affected by appointments. And there are days when our schedules are full and we end up turning clients away.

Well, things happen and life gets to us sometimes. Even the most organized person can space an appointment. So, we try to be somewhat forgiving with our No Show policy. If a person doesn’t show up for an appointment once, we let it slide. We tell them that the first time is no big deal, but if it happens again, they will be charged for the missed appointment. Usually, it never happens again. But if it does, we do charge them for the missed appointment. That sucks. It’s really uncomfortable having this conversation with clients. But, it’s also a matter of respect. We respect other people’s time, and hope that people respect our time.

And seriously, we do everything in our power to remind our clients of their appointments. We send them an email two days before, a text message the day before AND we call them! The next step would be to actually drive to the clients house and pick them up.

I have worked at salons where you needed to give your credit card info just to make the appointment. We don’t require that.  At Cherry City Waxworks, we hope that we attract fabulous clients who understand what we are doing and want to be a part of it.

So, Please: if you can’t make an appointment, just give us a call. We understand. Just don’t leave us hanging like that lonely kid waiting on the prom date just isn’t going to show up!

We are so excited to see you!

We know everyone is eager to schedule an appointment, and we wholeheartedly thank you for being so understanding! We genuinely appreciate all of you for your love and support and patience as we move into this new phase.

We will reopen Monday June 1st, when we have our new COVID-19 safety protocols in place and our staff completes training. Your safety and the safety of our team are our number one priority.  

Starting on Monday, May 25th, we will contact clients who had appointments cancelled due to the shutdown. Once we have reached out to them, we will reopen our schedule to all clients and enable online booking.

Because of our new safety protocols, we will be able to see fewer clients per day. It is going to take us a little longer to catch up and get everyone back on a regular schedule. Please be nice and patient with us, we will see as many clients as possible.

We want to do this right and ensure we have all proper protocols in place. Please note the following changes will be strictly enforced. We will follow up for more information as we get closer to reopening.    
- NO extra guests. Only clients with appointments allowed.
- Our waiting area will be closed. You must wait in your car and let us know when you arrived. More detailed instructions to follow.
- YOU MUST WEAR A MASK - If you do not have a mask, we will have masks available for a nominal fee.
 - You must be symptom-free of any illness at least 72 hours before your appointment.
- For clients who require assistance, additional guests must be pre-approved before your appointment. We will not grant approval in person.    

We know this is quite a burden on everyone. But if this is the price we pay to make sure we can get back to work and take care of you, we have no problems with it.   We cannot WAIT to see you again!  

See you soon,
Your Waxing Goddesses at  Cherry City Waxworks  

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