Salem 503.704.6317 By Appointment Only

Oh, the dreaded No Show. It is the fear of every person who works by appointment. A No Show is when a client simply doesn’t show up for their appointment. No call, no email, no smoke signal. Nothing. And here we are, waiting and wondering, like a girl who got stood up for the prom. Sad.

The problem with No Shows is that no one here gets paid for just showing up. What we make is directly affected by appointments. And there are days when our schedules are full and we end up turning clients away.

Well, things happen and life gets to us sometimes. Even the most organized person can space an appointment. So, we try to be somewhat forgiving with our No Show policy. If a person doesn’t show up for an appointment once, we let it slide. We tell them that the first time is no big deal, but if it happens again, they will be charged for the missed appointment. Usually, it never happens again. But if it does, we do charge them for the missed appointment. That sucks. It’s really uncomfortable having this conversation with clients. But, it’s also a matter of respect. We respect other people’s time, and hope that people respect our time.

And seriously, we do everything in our power to remind our clients of their appointments. We send them an email two days before, a text message the day before AND we call them! The next step would be to actually drive to the clients house and pick them up.

I have worked at salons where you needed to give your credit card info just to make the appointment. We don’t require that.  At Cherry City Waxworks, we hope that we attract fabulous clients who understand what we are doing and want to be a part of it.

So, Please: if you can’t make an appointment, just give us a call. We understand. Just don’t leave us hanging like that lonely kid waiting on the prom date just isn’t going to show up!

Please read the following important COVID-19 information before you schedule your appointment:

•  Our lobby is closed until social distancing guidelines relax, so we ask that you arrive at the salon shortly before your appointment time and text us at 971-301-4854. Please wait outside or in your car until we text you that your waxer is ready to see you.

 

• If you have had a cough, fever, shortness of breath, or have been in contact with anyone with these symptoms or anyone who has been diagnosed with COVID-19 in the past 3 days, we will need to reschedule. State guidelines require that we must wait to reschedule until any or all of the following requirements: 1) At least 72 hours after symptoms have resolved without any medication 2) At least 14 days after being in contact with someone with these symptoms and/or 3) At least 14 days after being in contact with a person with COVID-19.

• Per state guidelines, we are utilizing all required Personal Protective Equipment. We are adding a temporary $5 PPE fee for each appointment until this equipment is no longer required or necessary. While we always operate at the highest cleanliness standards, we are taking all necessary measures to maintain a safe and clean environment.

• We require each guest to wear a mask while in the salon. If you are receiving facial waxing, you can remove the mask just during that service and put it back on during any other non-facial waxing services. If you forget your mask or do not have one, we have masks available.

• Unless previously arranged, only clients with appointments will be allowed in the salon and only for their appointment time.

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